What is call center workforce management?

If you’ve ever worked in a restaurant, you know that working on Friday night is not the same as working on Tuesday afternoon. Guests and to-go orders come in droves on the weekend, turning dinner rushes into a whirlwind of sensory overload. But, when well-managed, the staff survives the rush time after time—and you can … Read more

Top 9 employee time-tracking software options to help prevent micromanaging

You can’t fix what you can’t measure. (You can’t bill for it very well, either.) That’s the fundamental principle behind employee time tracking. It helps managers and agency owners understand how long it takes, on average, to complete various tasks, aiding in the project planning and scheduling processes. Doing this in a way that generates … Read more

Cloud Engineer & Cloud Architect – What’s the difference?

Posted on: by Cathal McAliskey IT Jobs and Recruitment Insights Cloud computing is something that is becoming more popular within today’s IT industry with the emergence of the cloud hosting offering from Microsoft, Amazon and Google. IT Companies see cloud as the future. They migrate to cloud to save costs, improve flexibility and increase scalability. … Read more

9 Ways to Use Call Recordings (Voice & Video) to Improve Customer Service

Is your business aligned with customer needs and perceptions in every aspect of their interactions with different departments? A bumpy customer journey risks losing potential customers as well as decreasing satisfaction, loyalty, and recommendations. Businesses are shifting their focus from traditional communication strategies to modern digital strategies to improve the customer experience. The use of … Read more

The Definitive Guide To Call Tracking Software: How It Works & Its Impact

We’ve put together this comprehensive call tracking guide to share our knowledge and practical tips and help you navigate the call tracking process. Whether you’re a business owner, marketer, or solopreneur, invest a moment of your time and learn what impact a call tracking software can have on your marketing attribution, campaign optimization, lead distribution, … Read more

DreamCloud Mattress Review

The DreamCloud is a luxury hybrid mattress that strikes a super satisfying balance between pressure relief and support. From the cashmere blend cover to the innerspring coils, this bed features high-quality materials and is the brand’s most popular model. Curious to learn more? Then keep on reading for my full DreamCloud mattress review. I’m going … Read more

Top 5 benefits of smart call routing for your business

Do you want to improve your customer’s retainment rate, have call agents who can easily manage increased call volumes, and optimize your communications costs? Use the smart call routing feature of your cloud phone system. Find out what are its top 5 benefits for your company. When the volume of calls increases, it can be … Read more

10 top HCM software tools and how to choose

Performance management. HCM tools can help companies streamline and automate performance management by enabling managers and their employees to work together on shared performance records that are then stored in one system. This module supports setting goals and tracking progress. Training and development. The best HCM software supports a company’s learning and development strategy by … Read more

What is AWS: An Ultimate Guide to Amazon Web Services

AWS stands for Amazon Web Services, it needs no formal introduction, given its immense popularity. The leading cloud provider in the marketplace is Amazon Web Services. It provides over 170 AWS services to the developers so they can access them from anywhere at the time of need. AWS has customers in over 190 countries worldwide, … Read more

Pay Per Call: 5 Reasons it’s the Future of Affiliate Marketing

Five Reasons Pay Per Call Is The Future of Affiliate Marketing In today’s hyper-connected world, pretty much everything has gone mobile. Mobile search has eclipsed desktop search, transforming mobile marketing into the primary internet advertising medium. Therefore, If you’re looking to diversify your marketing tool belt, it’s worth considering the online advertising channel that does … Read more